I’m not sure what I told you, I’m only sure that it wasn’t true

Posted in General by Ashley : March 15, 2008

What is that strange language of “distance support”? Sometimes it seems as if they don’t really pay much attention. This morning I woke up to a screen from my dsl box stating that my password and email do not match anything on record. Of course they do, as when I went to sleep they did. After some minor fussing, I rebooted the computer, reset the dsl box and went in via dial-up to the “set-up your dsl” page to ensure that all of the settings for the DSL were correct. After all of that failed, I logged into webmail and my account homepage to ensure that the credentials I was using were fine. Then I made the always lame mistake of going into a support chat session. I was wondering if there was an unreported outage or some kind of problem with my account.

Sometimes it seems like I’m talking to myself on a bad day when going through things like this. I basically stated what had transpired. They said they would walk me through resetting my password. I said that my password is just fine, as I have just logged into to the account portion of their website with it. They asked me to login into webmail to make sure, so I logged out of webmail and logged back in and all was fine. They then asked me what the status of lights on the dsl box was. I said that I had power, ethernet and dsl, but no internet light. They gave my a link to the “set-up your dsl” page. I said that I already went there all the settings were correct. They said good.

Then they asked what the status was of my “internet” light. I said that, as I had just said, it was off, that was the problem. They then said, “Well, your PPPoE isn’t setup, this page has the instructions on how to set you DSL modem.” and directed me to the “set-up your dsl” page. I said, yes, I had already done that.

Sadly, as I needed to go to work, I had to sign off. I assume that whatever the problem was will fix itself today, as these tend to anyway.

Anyway, it’s 9:00, and I should clock-in and get to work… Luckily it’s “speaker Saturday” and not one of those “headphone weekdays” here…

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